Frequently asked questions

Yes. We offer free finish samples for all of our bathroom furniture finishes, as well as most of our worktops and carcasses. These can be ordered via our website and delivered direct to your door.

You can order up to 5 finish samples via our website.

Most Calypso orders are dispatched to retailers within 24 hours of receipt. We deliver to 95% of the UK using our own fleet, with over 65% of customers receiving next-day delivery and the remainder within 2–3 days.

No. We do not sell directly to end-consumers. Our products are sold via our nationwide network of retailers. Details of your nearest dealer can be found on our Find A Retailer page.

Any damaged or defective goods should be returned via your retailer (who made the sale). They will handle the paperwork; Calypso will dispatch an exchange/ replacement product once the returned goods are received and inspected.

Damaged or defective products must be reported within 28 days of receipt or prior to installation (whichever comes first). Once installed, returns/exchanges are at Calypso’s discretion and subject to inspection.

You can use their “Find a retailer” tool here. Just enter your postcode and locate your nearest authorised Calypso stockist.

Yes. We do not sell our products directly to end-consumers.

Calypso products are available exclusively through approved retailers. This ensures every customer benefits from expert design advice, professional installation support and local aftercare, while allowing us to fully support the independent retailers who represent our brand.

The relevant product fitting instructions and technical information are available on individual product pages under the “Downloads” tab, or can be found via the downloads section on this website.

They recommend: 811 mm from floor to top of carcass (underside of worktop) for units, and 2033 mm from floor to top of wall units.

No. We do not offer bespoke furniture sizes. However, our unrivalled choice of furniture sizes and styles ensures Calypso is as close to bespoke as you can get, without the bespoke price point.

For vinyl, lacquer or laminate surfaces: Don’t use chemical/abrasive cleaners, bleach or furniture polish. Clean with soft damp cloth and mild soap solution. Spills and sprays must be wiped and dried immediately.

For solid oak or oak-veneered surfaces: Occasional wax-based furniture polish is sufficient, don’t use household cleaners or abrasives. Remove spills immediately. Excess moisture or water spills will darken oak surfaces.

Cast basins: Clean with soft damp cloth and mild soap/non-abrasive cream cleaner. Never use chemical or abrasive cleaners or bleach.

Worktops:

• Vinyl & laminate: Same as above (soft cloth, mild soap). Spills must be wiped and dried.
• For “Calypstone” worktops: Clean with soft damp cloth and mild soap. They also offer a Care or Repair Kit.

They offer three broad categories:

• Fitted Bathroom Furniture – designed for premium spaces with maximum storage. See here*
• Vanity & Modular Bathroom Furniture – modern/traditional styles, variety of sizes and basin options. See here*
• Furnishings/Accessories – including basins, taps, lighting, mirrors, handles etc. See here*

Yes, Calypso offers one of the largest choices for bathroom furniture finishes in the entire UK bathroom furniture market.

We only sell our products via our retailers. We do not sell directly to the end consumer.

If you believe a product supplied by us to be defective, please contact our aftersales team in the first instance.

Yes—the 5-year guarantee applies for domestic installations; for commercial installations the guarantee is 1 year.

If you’re interested in becoming a Calypso stockist we’d love to hear from you. Please contact our dedicated Customer Success team with the full details of your business. They will pass your details on to your Area Sales Manager who will make contact.

They offer a 5-year guarantee against manufacturing defects on all products supplied (unless stated otherwise) for domestic use.

Conditions include:

• Products must be installed for domestic use only (commercial = 1 year). +1
• Products must be installed correctly according to Calypso’s fitting instructions by a suitably qualified person and in a well-ventilated environment; failure to provide adequate ventilation may invalidate the guarantee.
• Furniture must not be used in a wet-room situation or subject to frequent direct contact with water.
• Any wet connections (taps, cisterns) must be installed by a qualified plumber in accordance with regulations; electrical products by a qualified electrician.
• Panel products (doors, fascias) must have been stored flat at normal room temperature prior to installation, to avoid warping.
• The claimant must be the original purchaser and have proof of purchase.
• The guarantee is limited to the product supplied; it does not cover installation costs, consequential loss or damage.
• Moving, working and wearing parts are covered only for 12 months from purchase.
• Natural materials (solid oak, marble, granite) may display variations in shade/pattern – these are natural and not covered by guarantee.

You must make any guarnatee claim via the Calypso retailer who supplied the product. If your retailer is unable to assist please contact us directly. Proof of purchase will be required on all guarantee claims.

No—the terms state that the guarantee does not affect the consumer’s statutory rights.